Recover unfinished form responses

1. Switch on Save unfinished responses in the form’s settings.
2. Add a workflow that starts on Form abandoned, after 30 minutes up to 2 days of inactivity.
3. Add Send reminder. They get a link that reopens the form with their answers filled in, on any device.

Answers kept as they fill in

Answers are saved as people go, from their first answer. Unfinished responses get an In progress tab next to your submitted ones, with when they started, when they last answered and where they stopped. Open one to see every answer so far.

When someone does finish, their unfinished response becomes their normal response. It doesn’t count twice and it doesn’t linger in the list. Unfinished responses are kept for 30 days and then removed, together with any files uploaded along the way.

See where people stop

The form’s overview reads as a funnel: how many people opened the form, how many started answering, and how many submitted. That funnel is free on every plan. Underneath, Where people stop lists your questions top to bottom with how many people left while on each one, the biggest highlighted.

That turns “people don’t finish my form” into “people stop at the budget question”, which you can actually fix. It also shows people who answered everything but never pressed Submit, which usually points at the last step: a payment, a long review page, or a button that’s easy to miss.

A reminder is only the start

Because it’s a workflow, you can do more than send one email:

• A short sequence. Remind them after an hour, wait two days, remind them once more. The moment they submit, the rest stops.
• Tell your team. Post to Slack or Microsoft Teams when a promising lead drops off.
• Keep the lead anyway. Send the answers they did give to Notion, Airtable, Google Sheets or your own webhook, so a half-filled quote request still lands in your pipeline.
• Only when it matters. Add a condition: only remind people who got past the pricing page, or only those who picked a certain plan.

Someone who left before typing their email can’t be reminded, but their answers are still there to read.

Respectful by default

Reminders are capped at three per unfinished response and only ever go to the address the first one went to. Saving unfinished responses is off until you switch it on, form by form.

Good for

Quote and demo requests, job and membership applications, event registrations, order forms, onboarding forms, and any form where one lost response is a lost customer.